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Receptionist

Mission / function

Their main function is to attend to the hotel guests in the different requests that they may ask for. As well as transmitting a good image of the hotel and taking care of all reception tasks.

Task description

  • Cash count at the end of the shift
  • Read and update the duty roster
  • Closing/opening of the necessary lights in reception - lobby - hall
  • Answering the day's e-mails (maximum 24 hours)
  • Telephone and customer service
  • Ensure that you have sufficient and necessary material for the correct development of the shift (maps for customers, pens, paper, toner, change, POS corrosion, ...).
  • Record maintenance incidents in the maintenance logbook
  • Send an e-mail at the end of the shift to recepcio@hoteltorremirona.com with the customer incidents of the shift.
  • Chek in and Chek out
  • Booking management

* SPECIFIC TASKS OF EACH SHIFT IN THE RECEPTION PROTOCOL

Requirements

  • Degree in Tourism, English and French medium-high conversational level required.
  • Minimum 1 year of experience in a similar position with customer service.

Important observations

  • Specific training in customer service will be an advantage.
  • Knowledge and experience of running a hotel reception will be an asset.
  • Own car

What do we offer you?

  • Full or part-time
  • Salary according to agreement in 14 payments
  • Morning, afternoon and/or evening hours

What do we expect from you?

  • Sense of working under pressure
  • Knowing how to deal with and manage complaints
  • Organisation and accountability
  • Clean and tidy image
  • Friendliness and cordiality
  • Sympathy

Work material

  • Computer equipment
  • Common office tools
  • Uniform: White shirt with black trousers and shoes and name badge (black blazer may also be worn).
  • Basic occupational hazards

Postural fatigue

  • Visual fatigue
  • Electrical risk
  • Thermal discomfort
  • Falling objects
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