Head of Reception

Mission / function

Their main function is to attend to the hotel's clients in the different requests that they may require. As well as transmitting a good image of the hotel and taking care of all reception tasks.

Task description

• Drawing up departmental staff timetables
• Booking control and management
• Support to reception staff at Chek-in and Chek out
• Incident management and resolution
• Control and management of renevue
• Organising and coordinating the tasks of receptionists
• Coordinate with other departments in the management of the hotel.
• Control of the credits of invoices issued

Requirements

• Degree in Tourism. It is necessary to have English and French medium-high conversational level.
• Minimum 1 year experience in a similar position with customer service.

Important observations

• Specific training in customer service will be an advantage.
• Knowledge and experience of running a hotel reception will be an asset.
• Own car

What do we offer you?

• Full or part-time
• Salary according to agreement in 14 payments
• Morning, afternoon and/or evening hours

What do we expect from you?

• Common sense
• Organisation and accountability
• Clean and tidy image
• Friendliness and cordiality
• Sympathy
• Knowing how to work under pressure
• Knowing how to put up with and manage complaints

Work material

• Computer equipment
• Common office tools
• Uniform: White shirt with black trousers and shoes and name badge (or black blazer)

Basic occupational hazards

• Postural fatigue
• Visual fatigue
• Electrical risk
• Thermal discomfort
• Falling objects