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Head of Reception

Mission / function

Their main function is to attend to the hotel's clients in the different requests that they may require. As well as transmitting a good image of the hotel and taking care of all reception tasks.

Task description

  • Drawing up departmental staff timetables
  • Booking control and management
  • Support to reception staff at Chek-in and Chek out
  • Incident management and resolution
  • Control and management of renevue
  • Organising and coordinating the tasks of receptionists
  • Coordinate with other departments in the management of the hotel.
  • Control of the credits of invoices issued

Requirements

  • Degree in Tourism. It is necessary to have English and French medium-high conversational level.
  • Minimum 1 year experience in a similar position with customer service.

Important observations

  • Specific training in customer service will be an advantage.
  • Knowledge and experience of running a hotel reception will be an asset.
  • Own car

What do we offer you?

  • Full or part-time
  • Salary according to agreement in 14 payments
  • Morning, afternoon and/or evening hours

What do we expect from you?

  • Common sense
  • Organisation and accountability
  • Clean and tidy image
  • Friendliness and cordiality
  • Sympathy
  • Knowing how to work under pressure
  • Knowing how to put up with and manage complaints

Work material

  • Computer equipment
  • Common office tools
  • Uniform: White shirt with black trousers and shoes and name badge (or black blazer)

Basic occupational hazards

  • Postural fatigue
  • Visual fatigue
  • Electrical risk
  • Thermal discomfort
  • Falling objects
This job position is not available anymore